Stay away from Afrihost and Purple forest - *********** beyong belief

Today all of a sudden my line went down and couldn't connect to the internet. I contacted Afrihost Whatsapp contact centre. The first consultant logged a call with Purple forest and said the turn around time or SLA for a fault log is seventy two hours. How ridiculous is that? I work from home and I am unwell to go to the office now I have to purchase data bundles to do official work in spite of having a100 mbs line which is not functional. Why would a customer have to wait seventy two hours? Afrihost is still going to charge me the full fee but they are not willing to assist a customer in need. Their Whatsapp platform\consultants are useless, at least the ones I dealt with, beyond belief. I stay in Waterfall and residents stay away from Afrihost and Purple forest.