STAY AWAY FROM AFRIHOST!!!

It all started on 18 April 2018. My emails stopped responding. No incoming or outgoing. I called Afrihost & spoke to Thabile. I was told that there was a problem with the servers and that they are manually delivering emails. Thabile said that it should take a week.

A month later - still no emails. Mind you, this is a business email address & I've been without emails for an entire month.

I call back, at this point when calling the contact number there isn't an option to hold for an operator. I have to request a call back, which I did. Twice...

2 weeks later - still no feedback back from Afrihost. I FINALLY get through to the call centre, Thabile is the operator, once again. She take my details, checks my account and tells me that my issue has been marked as resolved. Even though I didn't get help from anyone through the call back requests. So every time I requested a call, my issue has been marked as resolved without Afrihost attempting to solve it.

2 Months later - I am still trying to get my emails up and running. I message their FB profile and someone calls back. Alas, it is Thabile. She now tells me that my emails aren't working because my account is in arrears for the current month. HOW??? They expect me to pay for a service that I didn't have for 2 months and their excuse is that my account is in arrears.

Had my issue been solved when I called, my account would've been up to date.

I had since bee requesting a call through their Facebook page. They tell me that they have asked some to call me back.

Another 2 weeks has passed and I am still waiting for a call.

I am now forced to pay for services I didn't not receive in order to retrieve business emails for the past 2 months.

Afrihost is the most unprofessional and *********** service provider I have ever used. ****** useless.