Staff illiterate and uns****ed
<p>I tested Afrihost as an ISP for one of my clients and the service I got was unnacceptable.</p> <p> </p> <p>My client is being billed business rates when she explicitly requested to be changed over to the month to month package for R189 per month. Telkom told her that she needs to contact the ISP to have the downgrade processed.</p> <p> </p> <p>I then enquired with Afrihost to find out if they had to downgrade on her behalf. The support person then told me that they do not offer uncapped packages on normal Telkom lines which I figured was a load of nonsense as Axxess and Telkom offer this option.</p> <p> </p> <p>I then stated that and the support consultant then went on about the price of the uncapped package being R229 and not R189 which was completely off topic of what I was trying to find out so I asked for a literate staff member to help me as I was clearly not getting anywhere.</p> <p> </p> <p>I was then told that they will not tollerate me being rude to their consultants and threatened to terminate my relationship with Afrihost which I am not more than happy to do.</p> <p> </p> <p>There is clearly a reason why Afrihost is no longer the top ISP in this country. I would not recommend them to anyone and now have to explain to my client why I need to change their ISP as well as pricing differences due to lack of customer service and technical ability of Afrihost.</p>