Spent 2 hours on the phone, achieved nothing

I have been calling afrihost the whole week with regards to my fibre installation. I simply want to give them a number given to me by the openserve fiber installer, which is absolutely impossible. I would be caller one after 10 minutes, then all of a sudden become caller 24, this happened three times. I have tried logging a ticket at the clientzone, emailing and even live chat. YOU CANNOT REACH ANYONE, please get me online, or come fetch this ******* "free" router. The currency of the day is frustration, wasted time and airtime. I would prefer paying in rands for a working service.