So Disappointing!

I am disappointed to have been proven wrong by the service provided by Afrihost. I had vouched for this brand even made recommendations to my peers but i must say it is with much regret that I had stood for Afrihost. Not at any point during the purchase of my fiber have I been satisfied with the service or the product. More importantly the service. Apart from the lengthy queues on calls (which could probably be a list of other disgruntled customers) it has just been a back and forth ping pong game with maintenance and account billing.

Firstly, I signed up with Afrihost solely for the promo which been running since around July where Afrihost was providing free Installation AND router if we sign up through some link that was provided. (Which i did). The router was delivered within a week, I was then billed for the router on the invoice i received where i then reverted back to Afrihost accounts team that this is incorrect as i signed up through the promo. My account was then corrected. Fine... 3 weeks later Britelink (Fiberhoods) came to connect the fibre line. Between the installation and my line being activated, it took a 4 weeks. Whether the problem was by the ISP data link or a connection required by reflex or whomever had to do their bit to synchronise the connection, this is really not my problem. I had paid for a full month service already where no service was being provided.

Secondly, i then received an invoice where im being charged for the installation and for a full month's subscription where i had no connection whatsover. I reverted back to the accounts and support team (with emails attached of where i signed up and what i was signing up for and the link i used to sign up) to correct the billing on my account, multiple times. No one responded to my email, then money was deducted from my account as per the incorrect invoice. I called the accounts and the constultant told me i had clicked on an incorrect link which only qualifies me for a free router. The nonesense i was hearing?? Had anyone responded to my email they would have seen exactly where i signed up.

I have called, emailed, tweeted and frankly Afrihost just can't be bothered to keep to what they market to customers and provide a decent service. If nothing is done to correct this, i will cancel my subscription as this is a clear violation of CPA and false marketing.