So disappointed in Afrihost service - damaging a small business through downtime.

I have been trying to resolve a problem with a website for over a week. After 8 emails, 50 minutes of phone calls and several different stories from Afrihost, the problem still isn't resolved. First Customer Care person blamed me, saying its a plugin issue - no. Second person said something similar. Third person something else. Fourth person something else. It is like the help desk don't actually read the full mails sent to them but rather just see one or two issues and then make assumptions. I am really disappointed, Afrihost service used to be amazing - I host over 30 sites with you and was looking at buying server space with you. My fibre account is the first thing I'm cancelling, and will slowly be removing all my sites from you since you don't seem to put your customer experience first anymore.