So-called "ISP of the year"

No support is being given for a ticket logged 7 working days ago. Despite my daily attempts to escalate the issue with both VUMA and Afrihost, there has been no resolution provided. The fix is an easy one, splicing a fibre line and replacing the termination point, I've already accepted the fact that this repair might incur costs.

However, I am extremely frustrated by the lack of service and communication progress. I am the one constantly following up, I believe the ticket has been so far escalated it can't be escalated further.

No Date / Time of repair has been given, no site visit has been done, no one has contacted me to followup, nothing happens.

It is ridiculous that I am the one who needs to constantly follow up with Vuma to get something done, as the Afrihost agents just keep on saying “apologies for the inconvenience” on WhatsApp support, doing the work my ISP should be doing.

I have YET to be contacted by Afrihost or Vuma, to schedule a visit, and give me ETR’s.

No attempt of resolving the issue from the ISP has been made.

I think it is time to consider a different ISP, and see if there is any merit in the claim "ISP of the year"