So bad, they can't be serious. Mentally unsound!

Service on a fiber line. The line is *****. After being made to jump through hoops (I've given up on trying to communicate with an Afrihost employee, they seem to be impenetrable) having proven that the fault isn't my fault (Because that's the best thing to do to customers) I asked a simple question "How long is that" to have the support agent frustrating pretend not to understand the question. Not a complicated question. He said "That'll take 48 working hours" I said "How long is that in calendar days. A back and forth of me rephrasing the question because "How long will that take in calendar days" is above the level of the Afrihost agent. I genuinely feel sorry for people working there who have to be exposed to the idiocy of their support team. Some of those people used to work at decent companies, I guess they've made appalling career choices.