Slower than a snail

In April this year, I moved my account from WebAfrica to Afrihost on a friends recommendation. What a mistake!

I am paying for 100 Mbps. In the first month, I was only getting 3.5Mbps on a normal day and on a good day 38 Mbps. I sent several mails with snapshots of the speed test. The first few mails Thambo tried to help but was unable to resolve the problem. He then conveniently went silent. I sent a follow-up mail two days later (17 April) and received no response. I followed up a week later (24th April) and was ignored again. I sent a seething mail on the 26th and guess what, I was ignored again. Absolutely no response. Yet I keep on paying the full amount!

It is a great strategy when you cannot fix a problem simply ignore the client away. It is seven months later, and I just did another speed test and I still only have 38.55 Mbps. But I am still paying for a 100!!!! Why is it there multi-million Rand companies find it acceptable to ***** over the little guy? Why is it acceptable that you take my money but don't deliver and when asked to keep your side of the bargain you disappear? Where is your integrity? I sure hope it is not one of your company's values. On your website, you have a 60-day guarantee but how can we claim it if you refuse to answer our mails.