Slow turnaround time with fibre installation, lack of communication.

Ordered fibre three weeks ago, have not received a call or any form of communication with regards to installations. The keep on telling me that Frogfoot tried to contact me, but I have not received a call from them on my primary or secondary line.. I am frustrated at Afrihost as I asked them when ordering if the installation will get sorted in the first week of August and they said yes. We work from home and are dependent on the internet so we are losing a lot of money. This could have been avoided if there were some form of communication from Afrihost/Frogfoot's side (I could have started making other plans).

I would suggest staying as far away as possible when ordering Fibre through Afrihost. If this is the type of service you receive even before the Fibre is installed I do not see very good future prospects..