slow internet

I upgraded to a 10Mb capped line which shouldn't be shaped but I struggle to open gmail, youtube stutters, steam is slow, I've complained numerous times and they are quick to respond by email but nothing ever gets fixed. They really don't care, probably just have a staff rule that they must respond quickly.<br> <br> I've done their diagnostics, sent screenshots, dealt with Telkom who at least phone you but still no joy.<br> By all the complaints I'm now under the impression that they've taken on too many customers and now they can't even provide decent service. ISP of the year yeah right! <br> <br> End of July if still not improved I'm jumping ship, glad its credit card subscription.