Slow ADSL TELKOM

Hi CEO Gian,

Please note the service below, absolutely no good !!! (more than 20 days)

Ping 39ms Download 0.15Mbps Upload 0.37Mbps

It seems like you fail to supply a service through TELKOM. Or fail to tie them down to the basics of a SLA. Or report them to the consumer council or to ICASA.

I am paying you, line and data, but as Afrihost you fail to arrange services with your supplier TELKOM.

I've tried to contact the executive team at Afrihost but just get the run around and sweet lies.

Neither - Angus, Greg, Brendon, Dean or any of the PAs are available.

That is shocking, I am out of internet for 3 weeks now. But you will insist on your payment.

And worse you will terminate my services if I do not pay you.

Lots of great companies stumbled and disappeared due to the same reason - you should know better.

Please start communicating to your customers and brake away from the notion that your call centre must resolve all your business issues.

I cannot do any banking, due to your inability to provide the service that I am paying for.

I challenge you, GIAN, to answer me !!! Not your complaints department !!!! Or any subordinate!!!!

Regards

JP Truter

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