sincerely disgusted

Dear Afrihost, there are not enough expletives to sufficiently express what you have put me through this ‘festive’ season.

Your level of incompetence, hitherto inconceivable, has turned merriment into misery, and is second to none.

Having ‘mistakenly’ processed a disconnection on my fibre line on the 24th December, I am yet to receive any sort of formal apology or explanation from you.

Your inability to re-activate my service over the past 9 days is laughable; and I’ve lost count of how many times I’ve been given a 24-48 hour timescale for resolution in the past 200+ hours.

Having spoken to countless ‘advisors’ via telephone and WhatsApp, I can confidently say that your level of service delivery is worse than an institution of state in a third world country.

I am hopeful that my internet service will be activated sometime in 2022, and that you will step up and fulfil your role of ‘Service Provider’.

If only you were as efficient at provisioning and activating my service as you are at deducting my monthly payment, we would certainly not be at this juncture.