1 reviews | Active since Jul 2011
Simply sim swap calamity
Been with Afrihost for 2 years and been very happy. I app**** and successfully received a special from Afrihost about a year ago. In June, my son lost the sim card that came with the phone and I needed a sim swap so I logged a support ticket. <br> <br> First I was told they cant do a sim swap (aren't they part of MTN? this should be easy), I had to cancel the account and then reapply and they would adjust my billing. What I wasn't told was that I HAD to pay for speedy delivery of R99 which would be deducted from my linked account immediately (no other option) and that I needed all RICA docs when they arrived. <br> <br> Long story short, sms saying 'hope you enjoy your service', no sim card, 'credit' of the R99 to my account when I didn't give them permission to deduct in the first place, & an agent saying \Your sim was undelivered. Have a great day and please let me know if I can help with anything else!"when I still don't have the service"
Thanks for taking our call earlier, sincerely sorry to hear that we've let you down like this.
As discussed, a SIM swap isn't straight forward from our end - we're still working on nailing down the logic to have it done easily. We'll have a new SIM sent to you though, we've sent you a mail to confirm the delivery details just to be sure.
You should have your new SIM by the end of this week.
Regards
The Afrihost team
Thanks for taking our call earlier, sincerely sorry to hear that we've let you down like this.
As discussed, a SIM swap isn't straight forward from our end - we're still working on nailing down the logic to have it done easily. We'll have a new SIM sent to you though, we've sent you a mail to confirm the delivery details just to be sure.
You should have your new SIM by the end of this week.
Regards
The Afrihost team