Silly support

Bad service, bad support on 1000Mbps fiber line. They have standard replies, and don't read the calls logged, I.e asking stuff I already supp****. They ask me to support my bugs with screenshots, so question my integrity. They keep on humbly apologizing, that’s fine, but I need my service fixed. The fiber router shows there is a carrier, so most probably the issues are not related to a physical line, but to some server software at Afrihost , but they have reported the line now and they are asking for patience, next thing a technician pitches and says oh they are experiencing issues in the area, what does that mean, they sold something they can’ t provide. On a few issues they ask me to switch my modem and their router off so that congestion issues go away - for 15 mins really!?! The line is slow, solve your own congestion, and waiting 15 mins for your servers to recover is on you.