Silence and Inaction

A connectivity issue arose just over a week ago for me, and I logged it with them. On my ticket, I also mentioned that there is a 99.9% chance the issue is with Vumatel again (This has been the case with every other connectivity issue I have had) but instead of taking my support history into consideration and being efficient, they stuck to their by-the-book approach which ultimately just wastes people's time in the cases where a client actually knows what they are talking about. After the issue has been dragged for about 3 days, and ignored for another 3 days, someone eventually rep****, saying they reset my line. That didn't solve the problem and I'm still without connectivity. It also hasn't been escalated to Vumatel either. So what I'm reporting on here is not just the questionable competency of their support staff, but mostly their silence and inaction when dealing with customers that provide ongoing revenue for them. No organization should be allowed to drag an issue like this, or ignore their clients like this for multiple days, and still be allowed to operate a business.