Signed up for a line and still waiting with no ETA on completion,

I am in the process of getting a 100Mbps line down, 10Mbps up. Its been a week however they cant tell me when my line will be up and running - just something about migrating the line. In the meantime, I am unable to work from home, do standby for work after hours or watch any streaming services( I don't have DSTV, Netflix only) I also have run out of DATA on my cellphone and have had so spend money to load more data. this is very frustrating i just want to be able to access the internet again. Thanks.