Shoddy work, appalling service

We had had our router installed about a month ago.

Until today (4/11/2025), it has never worked, we have had countless contact, via email, WhatsApp, ClientZone, SMSs, and we have phoned them. Even our local IT guy phoned them.

But that is not all... They have kept debiting our bank account.

And they had the audacity to ask us, if we can find a neighbor with a computer so they can test the connection to the fiber box (ONT or something). I mean, really!?

And they promised us the technician is on his way, that was almost 2 weeks ago, and there is no sign of him.

The installation itself was terrible, it is already coming loose from the wall (the fiber box stuck on with double sided tape), and it was installed so low I couldn't access it, (I have suffered a stroke, which makes it very difficult for me to communicate, let alone bending down and getting to the router which the installed behind a massive tv cabinet...but wait, there is more. The ethernet cable is is not long enough to reach the router which would have been placed on top of the cabinet.