Shoddy *********** service from Afrihost

Sadly after a year of good service at both my properties, I've now had shoddy service and huge difficulty contacting anyone to sort out the lack of internet for my tensnts / students who rely on it. A Sibusiso from Technical last night promised to follow up with a tenant from the other house to reconfigure etc however he never did. Perhaps they too busy or understaffed!? Time to change provider. Plus they haven't rep**** to lots of the reviews. Appears they don't care!?