Shockingly unprofessional service.

I placed an order for Fibre internet and after a month and a week of waiting, and numerous whatsapp conversations and calls to the help centre, I have still not had my fibre line installed. Afrihost keeps passing the buck to Openserve, who they apparently can only email and not call directly (although different Afrihost consultants have given me conflicting advice on this). Throughout this process, Afrihost has not kept me up to date. They leave me in limbo, forcing me to call them. The first consultant I spoke to did not even take down any notes on the call, so I was forced to rehash my situation to the second consultant.

I called today and found out that Openserve have put a freeze on receiving any calls until 8 Jan, at which point I should log another call to Afrihost as advised the consultant. This will require another 7 day waiting period for Openserve to respond, a period in which Afrihost will continue to not follow up on my case and not update me. While I do acknowledge that Afrihost are constrained by Openserve, I did not sign up with Openserve, and they are not my service provider. I signed up with Afrihost, and the fact that they don't feel obligated to follow up on my case nor keep me updated is shockingly unproffessional.