Shockingly bad fibre service and customer service with Afrihost since fibre relocation!

I relocated my fibre to a new address after my move and since then it has been an absolute nightmare!!!! My internet speeds with Afrihost (fibre is with MetroFibre Nexus) have not been anywhere near what I paid for and even if I troubleshoot with an agent and get it working it is just temporary and the speed drops again.

I have spent several days (full days, one time I was on chat with an agent for 5 hours) trying to troubleshoot this issue and they just have me repeat the same steps and nothing changes. They say they escalate the tickets I have (266679 is the most recent) but I don't get any updates and nothing gets fixed. I am also on chats with them while troubleshooting and the system has an issue and it disconnects and then I have to do everything over again with a new agent.

I have asked to speak to a Manager several times and they say they will escalate or have someone call me but I get no updates, even on Clientzone.

I have a job and I need to do it but I can't without internet and I have spent all my mobile data and airtime trying to fix this with no compensation. I have to take leave now because I have to be home to do this endless troubleshooting.

I had Openserve fibre with Afrihost at my old address for 7 years without an issue and now I have been here for a week at my new house and cannot connect properly to the internet. But the invoice of course was sent immediately!

It has been a week, I would like this issue resolved before the end of business today (09 May) else I will be cancelling and going with another service provider because this is just ridiculous now!

Please have someone (one person) who can fix this contact me as soon as possible I have been waiting too long for a call back.