SHOCKING SUPPORT (NO SUPPORT WHATSOEVER)

During the Gallo Manor event whereby our DB server went offline and was not accessible, We were patiently waiting for our server to come back online. We could not understand why only one of our 3 hosted servers went offline as the issue was reported as a ‘Network issue’. We did however not stress too much as a network issue can be resolved and our applications can resume where they left off.

Instead, we have a server come online with a completely devastated registry which could not have been caused by a simple network outage. We can also see that our server was shutdown during this event and remained off for several hours. Also this is not typical of a network related issue.

We tried on Friday evening to get some form of support and the best we could get is “we can see the server is up and stable”. Please note that the server can be up and running but without our working applications is a brick.

We again tried on Saturday to get our server up and running but were told the admins do not “work on weekends” and “do not take calls”. Finally when we were phoned we were promised that Afrihost will reload our server to a previous state on Saturday but that Nigel had to send out the request. The request was sent and again attached. The shocking response was "the server seemed up and running" THIS IS NOT WHAT WE HAD ASKED. WE ASKED FOR A COMPLETE ROLL BACK (RESTORATION OF THE SERVER)

We now have clients waiting on their reports which we can’t provide and we are losing business critical data as even our SQL is not working.

Please can someone assist ASAP to rectify this and get our server in a working state. The incident might have been an accident but the level of support we received is absolutely unacceptable.