Shocking Support from Afrihost - Definitely wont recommend them from now on!!!

Have been a client with Afrihost for many, many years now - Always been happy with the support i have received . I am a reseller of their services and need t know they are available when things go wring.

Well that is all a thing of the past now - For weeks now you are not able to speak to a person when u call in for support?? You now have to send an email or use whatsapp. I have tried these routes with no joy at all - they just keep u waiting on whatsapp and never get back to you via emails??

I find this totally unacceptable especially when your time is limited and you need to get back to your own clients with what the problem is!!

Check below for my recent whatsapp support call - took an hr of my time for absolutely nothing.

[16:23, 5/17/2018] Shane Kelly: Hi - Please can you assist me? [16:23, 5/17/2018] +27 63 ********** : Hi - Thanks for contacting us. My name is Shingi and I'll be helping you! Please note that due to the nature of Whatsapp Help I'm often on multiple chats - But I promise I will do my best to respond as quickly as possible. Thanks! [16:25, 5/17/2018] Shane Kelly: Hi i chatted to Larry yesterday about activating vdsl on my line ********** 713 - he has not got back to me - i have also logged a call please see: #AKT- ********** 5]: ClientZone - Support Request : ADSL Line [16:56, 5/17/2018] Shane Kelly: hello [16:56, 5/17/2018] +27 63 ********** : Hi - Thanks for contacting us. My name is Shingi and I'll be helping you! Please note that due to the nature of Whatsapp Help I'm often on multiple chats - But I promise I will do my best to respond as quickly as possible. Thanks! [16:56, 5/17/2018] Shane Kelly: hello [16:56, 5/17/2018] Shane Kelly: hello [16:58, 5/17/2018] +27 63 ********** : how may I assist [16:58, 5/17/2018] Shane Kelly: Hi i chatted to Larry yesterday about activating vdsl on my line ********** 713 - he has not got back to me - i have also logged a call please see: #AKT- ********** 5]: ClientZone - Support Request : ADSL Line [16:58, 5/17/2018] +27 63 ********** : do you want to upgrade to vdsl ? [17:00, 5/17/2018] Shane Kelly: no my line was upgrade about 12 days ago from a 2mb line to 20mb vdsl - i am unable to connect with vdsl settings on my router only normal adsl - please read my previous whatsapp msg's [17:00, 5/17/2018] Shane Kelly: i am paying for vdsl and am not getting it - please i am really frustrated baout this and need it sorted out asap [17:25, 5/17/2018] Shane Kelly: are u there???