Shocking Support and Service

Afrihost support is incredibly shocking. I have had issues since 6 December and still not resolved. One issue fixed and cause another issue. Support response is terrible. I had an email yesterday asking me to disable IPv6 on my router. This was after not hearing from support for 5 days. I have been told countless times that the line was reset to clear congestion and the ONT must be turned off and on. This has never resolved the issue. I have factory reset my router and i still get asked by support to do it even though the history of the ticket shows its been done. I have provided ping tests and tracerts and after providing it, i get an email from someone else in support asking for the same information from the ticket raised ticket. Why is Afrihost support so *********** and useless? Why is the issues still not resolved for over a month? Why did it take me stating i want to cancel for the issue to be raised with TT Connect? I have many more questions to ask and when asking support, the ignore the questions and ask me to power off the router and ONT and power it back on. I have asked from a Team Leader to contact me or a manager and i was told that i need to call the support number. After doing this, i was put on hold for 25 min and then the call was dropped. I was not contacted back. AFRIHOST - your support is an absolute joke and i will not recommend you as an ISP to anyone. The issue i have is not replicated on my mothers network - same router - ISP: Axxess and using TT CONNECT The issue i have is not replicated on my in-laws network - same router - ISP: Cool Ideas and using TT CONNECT The issue i have is not replicated on Vodacoms 3G network or MTN 3G. I have requested cancellation of my line and you guessed it.. no response.. Not even a phone call received by support.

Today i have send more Ping Tests to show the that there is an issue with the link and again not even a response from support.

Afrihost.. You are pathetic!!!!