Shocking support

Both me and my wife are DEPENDANT on a fibre line for our work. Because of this reason I phoned Afrihost a month before we moved to start the process of migrating my fibre line. At that point they told me I need not worry because it only takes 5 days. I then phoned 5 days before our move again. Then I was then told I phoned too late and it would take a month to complete. Only then the conversation started happening about ownership of the line and that the previous owners ownership has not yet been closed. They managed to then get me running on the line while the previous owner was still owning the line. I explicitly asked what happens when the previous ownership is removed? Would we be cut off? They said to not worry, I would simply take over the ownership - no action is needed from my part. A month later.... while on a work video call I am suddenly cut off - no internet. I phone Afrihost and they say the line has been cancelled and taking over ownership will take 3 to 5 business days. I wait for a whole week running of my mobile data costing me a fortune and also not providing me the bandwidth I need. After a week, there still is no result. When phoning them on the next Monday, they said that there were 2 orders the previous week but both are cancelled. At this point, I exploded and spoke to a manager, Eric. He ran with it for a day and it sounded promising but then when I tried to get hold of him the next day, I ran into a brick wall with the call centre assistants just telling me they sent him a message and he will get back to me. As I am writing this, I am still without a fibre connection. :(