Shocking support

<p>I placed a order for afrihost new lte-a service. </p> <p>The first 3 times i placed the order nothing reflected ,and everyone I called support I was told to just request it again. </p> <p>Eventually I got through to someone in sales who then told me there was a development problem with there webpage and the new product offering. </p> <p>It took about 10 minutes and the order was now on my profile... Pending payment...?? </p> <p>I had originally had my order on debit, thinking this was going to be the quickest and easiest method, I was seriously mistaken.</p> <p>A day goes by, nothing changes.. No payment processed, my account reflecting I have a arrears amount outstanding for the hardware that comes with the service.. No debit gone off. </p> <p>I'm then forced to call again as I'm not getting anywere via email or chat communication, and the billing team appears to only be available on call.</p> <p> </p> <p><br />Please hold, you are casket number 32 in the queue... </p> <p> </p> <p><br />After about a hour I get through to someone, who then tells me, "Yes these things take time, you should have had a credit card if you wanted your order to go through immediately".. </p> <p> </p> <p><br />Ok great, already now I know how to proceed my order, so I pay with my credit card. </p> <p>Money gets deducted from my bank account, the client portal no longer says there's anything outstanding. </p> <p>Unfortunately what I thought to be the solution to something that was clearly not my problem just made things worse. </p> <p>The order is not progressing, 3 days after paying ,nothing .</p> <p>Everyday I have contacted support and accounts and I get the run around, they tell me 'it's a glitch, don't worry we have someone looking into it for you' then another person tells me that it's now fixed and the order will continue, the I call agian and get told no there's a issue I need to speak to support. </p> <p> </p> <p><br />No, they should speak to their support team, they should fix the Problem, I have paid them already and expect delivery on the service and the goods included. </p> <p> </p> <p><br />At the moment I comely regret making a distortion to go with Afrihost, I should of stuck to what I know and I would've had no issues. </p>