SHOCKING SERVICE - WORST EXPERIENCE OF MY LIFE!!

I moved to a new house and contacted Telkom and Afrihost to find out how to get internet through Afrihost, both parties confirmed that I would have to fill in a cancellation/migration request with Telkom to give Afrihost control over the line. In the mean time I acquired internet through Afrihost while this migration was being processed. On the 16th of October I got confirmation that the line is successfully placed in the holding pool for Afrihost to collect. Telkom also stated that the line would be suspended if the migration was still pending after 5 days.

Afrihost confirmed on the 18th of October that the migration was successful. On the very same day my internet went down. I immediately contacted Afrihost to investigate, they told me that they cant take the line out of the holding pool and I need to speak to Telkom. I phoned Telkom's billing department on the and the person there told me that the line was suspended in error and he uplifted it immediately while I was on the phone with him on the 26th of October. I went down again then next morning. I phoned Telkom again and another person in their billing department told me that there is definitely not type of switch they can flip to suspend or un-suspend a line and that it was impossible to have occurred. They advised me that there is nothing they can do and that I need to contact Afrihost to take the line out of the holding pool.

Back to Afrihost, I told this to their tech support and the person said that when they try to do so that it says its 'unfeasible due to a pending order on the line'. I have absolutely not order on the line, except for the migration that took place (which Afrihost confirmed happened successfully). Ever since I have called and spoken to approximately 12/13 people, 9 of which promised to call me back and keep me posted. NONE OF THEM CALLED ME BACK.

During some of the calls my line was dropped and placed on hold indefinitely, even after waiting a hour to speak to someone for 2 min just to be told that I am being escalated to a supervisor and then kept on hold for 50 min when I just gave up.

I have called over and over and over and NO ticket was ever opened for my problem. Whenever I request to speak to a supervisor then I get told it's not possible or there's no such person around. I got through to a Charlet once and she promised that they would get back to me. Here I am, it's the 1st of October, I have been without internet since the 18th of October.

In my entire life I have never heard so many lies and confused people, been shunted around so much. I have had the worst customer service experience of my life and the problem is still not resolved.

I honestly just want to get on with it, I don't want to go through the lenghts of having to cancel my subscription and then go and fight to get my money back for internet I haven't had for how long now. This is ridiculous. I can honestly count 9 people whom promised to call me back and none have done so. One even told me that it's against company policy to call clients.

I am disgusted with the service and demand feedback from Afrihost.