Shocking service on new orders from long standing client.

I ordered two Advanced LTE Wireless routers one to be delivered in Durban and the other to our JHB address, these orders were not done on the same day.

After placing my orders on both occasions I was sent an email/text message stating due to the high demand the routers were sold out and could not be delivered in the said time of 7 days nor could they give dates as to when delivery would take place. Out of the blue, a few weeks later I received a message stating they were delivering tomorrow to the Durban address.

We had booked a holiday in Kgalagadi 11 months prior and were not going to be at either of the addresses until the 24th of December. On route to the Kgalagadi after I had received the first message of delivery I called and spoke to an operator at Afrihost who said I should contact the courier company and he gave me both my order numbers AFRH27253 / AFRH21377 and the contact details of the Courier Digital Place ********** 802.

I then spent an hour + trying to contact the courier, finally getting through, I requested that both my orders be kept and not delivered until we returned from our holiday on the 24th of December as I would not be there to accept the deliveries, the courier advised he would do what he could, however, both orders were delivered multiple times. There is no cell coverage or internet in Kgalagadi so I was not aware of these deliveries. On one of the days we were in Tweer Riviren where there is a little mtn signal and I did get a call stating they will deliver tomorrow being the 13th and again I asked please to hold the delivery until the 24th.

On my return I phoned Afrihost to arrange delivery and was informed that my two orders have been cancelled as they had already tried to deliver unsuccessfully. I asked if they could just reinstate the orders as I am back and can receive the orders now, I was told that I had to reorder and that I would no longer be able to get the same double data deal.

I do feel this is totally unfair as I had ordered by the due date and if you had had the stock when I ordered your delivery dates would have been when I was at home. I could not cancel my Holiday to wait around for a delivery that no one could tell me when it would be.

I am therefore requesting that both my orders be reinstated with the double data deal. I can either collect from Afrihost with all the RICA documentation or arrange a date for both routers to be delivered at the same time to an address that I will be at, as again, I am travelling between Johannesburg and Durban over the next few weeks.

I received a 3 liner response saying I had to re order and would not get the double deal data deal.