TT
Tarryn T
1 reviews | Active since Apr 2013
25 May 2015, 10:34
Shocking Service, No Delivery, Empty Promises,
Ordered a SIM - promised delivery in 2 - 3 days <br> Three weeks later after BEGGING for delivery - cancelled contract<br> Refund promised maximum 2 - 3 days<br> 2 weeks later still waiting for refund.<br> <br> They are a bunch of clowns, have spent hours trying to get this issue resolved. Promises, promises promises - all they had to do was deliver a SIM but could not get that right - how pathetic!<br>
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Afrihost.com's replyOfficial
26 May 2015, 09:27Hello tthompson,
Sincerely sorry for having let you down so badly here. As discussed on the phone earlier, 3 weeks or delivery time is definitely unacceptable. We most certainly could have handled the situation a lot better.
I'll be following this up directly with the couriers to see what's happened here. I've also mailed you to confirm a few details to have some form of compensation allocated to the account.
I hope we can move past this and continue the great relationship we've had.
Regards
The Afrihost team
Sincerely sorry for having let you down so badly here. As discussed on the phone earlier, 3 weeks or delivery time is definitely unacceptable. We most certainly could have handled the situation a lot better.
I'll be following this up directly with the couriers to see what's happened here. I've also mailed you to confirm a few details to have some form of compensation allocated to the account.
I hope we can move past this and continue the great relationship we've had.
Regards
The Afrihost team
Afrihost.com's reply26 May 2015, 09:27
Official
Hello tthompson,
Sincerely sorry for having let you down so badly here. As discussed on the phone earlier, 3 weeks or delivery time is definitely unacceptable. We most certainly could have handled the situation a lot better.
I'll be following this up directly with the couriers to see what's happened here. I've also mailed you to confirm a few details to have some form of compensation allocated to the account.
I hope we can move past this and continue the great relationship we've had.
Regards
The Afrihost team
Sincerely sorry for having let you down so badly here. As discussed on the phone earlier, 3 weeks or delivery time is definitely unacceptable. We most certainly could have handled the situation a lot better.
I'll be following this up directly with the couriers to see what's happened here. I've also mailed you to confirm a few details to have some form of compensation allocated to the account.
I hope we can move past this and continue the great relationship we've had.
Regards
The Afrihost team