Shocking service from Afrihost and Vuma!!!

I recently installed a fibre line that was entrenched by VUMA, the application was done via afrihost. On the 26th September 2023 I logged a call with Afrihost explaining that the installation that was done by Vuma was effected poorly as the fibre line has now surfaced on my drive though and may be damaged as my car or cars that drive along the driveway may damage the line and thus causing me to lose the connection that I use when I work from home. Sphamandla initially responded effeciently on the same day/hour requesting exhibits/pictures of the fibre line that was visible on the driveway, and that was sent as I had informed that I will send the pictures at their request as when logging a query one cannot attach any files or pictures. There was then silence for a day or and on the 29th I followed up and was told that the query was with VUMA and was ultimately informed that I will be charged by VUMA for reinstallation, however that is not what was my query is about and I should not be charged for thier poor workmanship during the installation which was only evident post the installation. Now why am i supposed to be charged, I then disputed this and requested that they come fix this mess as this was their sheer *********** work that they had done. from the 29th September 2023 to date (23 October 2023), No one from Afrihost and Vuma have updated me on this log, you know why cause they want me to keep on following-up with them or they both do not have any regard for client service and doing the right thing. I would not be surprised if they closed the query without any client resolution cause of their coupled incompetence.

Afrihost and Vuma are a combination that you should avoid.

Whoever is reading this and would like to salvage the any reputation or lack thereof, the details are provided below: Vuma: Your fault reference is: ISP-***; Afrihost: [#IBB-***0]

Once you have looked-up these logs you should then get my details and be in touch with me.

Shocking service, no follow-ups and after service feedback from your side as it reflects entities that do not care as long as they successfully debit my bank account at the end of the month, you ought to be ashamed of the service you both have offered to me.