Shocking Service From Afrihost AGAIN!

<p>For the 3rd time since i have been with afrihost, South African weather has caused my internet line to go down. Afrihost manages my line in full meaning i don't have to deal with telkom AT ALL. Like a good person i call afrihost tell them the problem, and like a good service provider they log a fualt, and a telkom guy comes within a week. From here the hell begins. All three times the exact same thing has happened and i am now here because i refuse to go through this nonsense again. The telkom guy fixes the line, but DOES NOT CHECK THE SYNC RATE. this cause my internet speed to run at less than 1mbps, when it should be running at around 7mbps due to the distance from ym hosue to the exchange and so on. What happens next is i call afirhost, they log support requests, attempt to fix the line over the phone, they try recreate the ports, restart my router, all the tricks in the book...to no avail obviously. Then a telkom person comes to my house and fixes it again after about 2 weeks. I then fight with the accounts department because i refuse to pay for a service i'm not reciving... this is now the 3rd time. I am at the stage where the telkom technician did not do his job properly and now my line surprise surprise is running at less than 1mbps.</p> <p> </p> <p>I am putting this here because i REFUSE to go through this ordeal once more. I am paying afirhost to eradicate the telkom issue for me. If telkom ***** up because their technicians aren't trained, or are outsourced (which they are because they have no branding what so ever) it is not my problem that they don't do a job properly. I pay afrihost over 400 rand to ensure that my level of service i receive is exemplorary from their side and telkoms side, and they do a great job until somthing goes wrong.</p> <p> </p> <p>I am so sick and tired of this run around ******* fight i have to go through evrytime my line goes down. If my line is not back up and running at fullspeed by 6pm tomorrow. I will be leaving afrihost and finding another internet service provider for myself, my family, and extended family and their businesses. Reason being is i told them about afrihost and set them up with afrihost. They trust me. I trusted afrihost but now i'm getting gatvol.</p> <p> </p> <p>To top it all off. We get emaisl from Gian the CEO, whom when you try write a complaint to merely doesn't respond. Trying to speak to him is near impossible. So i want to know why is it that the company that i tell evrryone i know outperforms and is cheaper with greater service than anyone else... why are you afrihost dropping the ball all of a sudden. This is not the afrihost i joined, and is certainly not the ISP i want to be a part of... i give everyone 3 chances, and this is your third.</p> <p> </p> <p>Regards</p> <p>Keagan Boshoff</p>