Shocking service from Afrihost

I used to be a very happy Afrihost client. Until July this year, that is, when I moved (with Afrihost) to fibre. But the problem is not the fibre itself - it's Afrihost's appalling customer service. Always on hold for 25mins or more and no resolution. With my current issue, I have had 4 different / conflicting stories from 4 different representatives and still no resolution. Commitments are not delivered upon, emails often go unanswered, and I never receive the call backs I am promised. I've even tried writing to the CEO, but even that didn't warrant a reply! My repeated attempts at obtaining a service I pay for, are consistently fruitless. How did such a client-centric business become so ineffective and ***********? Dealing with Afrihost has become an absolute nightmare.