Shocking service from Afrihost

Having had fibre installed into my complex 3 months ago, I was delighted at the prospect of having wifi in a matter of what I understood to be moments. I chose Afrihost based on their what I understood to be a solid and reputable brand in the industry. Little to my surprise- I have been astonished at the level of service I have received from the company. This has now been a 2 month process trying to connect with Afrihost. I sit on hold for an average of 15 minutes, only to be cut off by the consultant on the other side. I am prermanantky caller number 27 with an average waiting time of 30 minutes. There must be 3 people working in the fibre team, who all gave me different instructions to setup my account. From incorrect login details to making me reconfigure the modem to reconfigure my laptop manually- sittingbon the phone like a clown for hours on end. Finally- when I get connected on Wednesday (hallelujah!!!)... if I don't stand immediately next to the router, it doesn't work! I lose connection. So I have been working on a cushion on the floor next to the modem/router.... surely this is not normal? I try call Afrihost back... and, surprise, another 30 minute hold time. More airtime wasted. All I want to do is cancel my account. What an absolute disgrace of an organsisaton. I will tell everyone I know about my experience with this company- as it is ****************!!!