Shocking service

. I bought a brand new router in December as my older one was struck by lightning. There was absolutely nothing wrong with the router as it was tested however my internet was so slow and I could hardly use it and as a result I lost income due to this. This problem continued from December 2020 till the end of march 2021. I made hundreds of phone calls to afrihost to get the line fixed and their excuse was that I'm too far away from the exchange and therefore there's nothing they can do about intermittent lines and bad connection. The strange thing was that I've been a client with them from June 2016 and whenever the line was faulty they somehow got it "fixed". Why then within the last 4 months could they not fix the line? I feel that they have mislead me by still providing a "service" even though I'm too far from the exchange....... they were dishonest in their dealings with regards to the type of service they can provide. What's worse is that they sent someone from openserve to supposedly have a look at the line and he confirmed that there is something wrong but he didnt feel like going to the exchange at the time to check the line out. This man, Mr Eric Makgado from openserve stopped inside my yard and yelled on his phone for at least 20 minutes and when I asked him to please come and check the line, he had the audacity to scream at me: "I'm coming ****it". I then had to call again and they sent someone out who then told me the same and I never heard back. This went on for months and I got fed up. I then requested a refund for the last two months as they did not provide me with true information nor did they do anything to fix the problem. It is my right as a consumer to ask for a refund yet they refuse saying that I still had internet no matter how ****py it was. I want my refund for the past two months and I want someone to be held accountable for this.