Shocking service

Terrible experience. I was connected for 1 evening and then never again! I cancelled immediately on Day 2, which they acknowledged and attempted to offer me free service for a month in order to retain me as a customer. I declined the offer - which they again acknowledged - but come the end of the month, they proceeded to debit me for a full month of hosting. I again reached out to the team, who confirmed that they will stop the billing going forward i.e. for December. This morning I receive a bill of close to R1,000. Absolutely frustrating and ***********!