Shocking Service and Follow Ups

<p>From having 4 servers with Afrihost, down to 2, and losing 10 customers because of Afrihost is the last straw,<br /><br />Some complaints in bullet point form:<br />1. Support tickets - You can type out your issue in full, but the response is always, "Hi Sir, Can you please tell us what your issue is". This means a ticket takes days and not 10 mins as the issue originally would have been<br />2. Advising Afrihost (Bruce in Server Admin) that my servers are stuffed and I think buying a new one and moving stuff across would be best. I was told, "No, this is not necessary and we will fix it". 2 months later, STILL NOT FIXED and eventually signed up a new server and moved stuff. Caused us to lose 10 clients in that instance.<br />3. Calling in to Afrihost - Be prepared to wait online for ages, and then the call will cut. No call back, nothing. You will need to phone in again and wait.<br />4. Empty Promises - I cannot count the amount of times we have called in to Afrihost and had a host of promises to call back, sort out, help us but I would be confident in saying 95% of these never happened.<br />5. Lack of care - I explained how badly my business is being affected by Afrihost and always get a half hearted "Sorry". It seems no one cares.<br />6. Tickets being closed without it being complete - Also, be prepared to have your tickets closed without resolution. You will simply need to open another and start the whole process again<br />7. No managers available - Have been calling in for 3 days now trying to speak to a manager, no one is ever available. They promise to call back, but please refer to Point 4 above.<br /><br />There are many more to follow, and others from my staff, but will leave this for the next review I will give.</p>