Shocking service and bad business practice, very *********...

I always thought Afrihost was one of the TOP ISP's around, but the longer I stay with them the more my eyes are opened to their ********* operations... I had a DSL account with them and then upgraded to Fiber once it became available. I did the online application as per normal and during my checkout i was offered to choose between a free modem or installation. I opted for the free installation cause I wanted to buy my own rooter. I have since received an invoice from the fiber supplier and have forwarded it to Afrihost who is now denying that they ever had an offer like that. Why would I then have selected NOT to take a rooter then??? In no communications or emails or anything was there ever stipulated that I was liable for the installation costs... While discussing this with a customer service tech via email he even told me that the alway give a free rooter anyway regardless of your fiber provider, which again is false cause I never got a rooter....

Now there is also un specified deductions on my account which shows my account in arrears but I have since the beginning have a debit order with them so I do not see how it is possible and worst, I do not know what I'm being billed for.... My next step will be to take this to the consumer court if not resolved.