SHOCKING SERVICE - AFRIHOST

For months I have been fighting with customer support because my line speed is no where near what I pay for. I currently pay for a 1000mbps download and upload line. For many months I have been receiving 535mbps over CAT6 ethernet cables. I have tried contacting the support team multiple times, they asked me to run some tests. After the tests a ticket is logged which seems to disappear because when I reference the previous tickets I'm told the ticket was never logged.