Shocking service

4 weeks ago I placed a order for fiber, I was told that there was already fiber at that address. I emailed back and explained, that we definitely didn't have fiber and it must be a mistake. We were then told they would try and figure out which other unit in the complex we were swapped with when they installed their fiber. We were then told that they weren't able to figure out which other unit it was (we are unit 3 but the street address is also 3 streetname). We were told it would take a few days for vumatel to create a new sub address 3a Unit, 3 street address. That was 4 weeks ago ... till now Io have had no feedback other than when people say, yes a new address will need to be created, yes we know that - when.