SHOCKING SERVICE!!!

I app**** for a new packaged deal on the 13th of November to start 1st of December. I called near the end of Nov to ensure that my order would be in place by the 1st of Dec and was told "yes, everything is in order" Since then i have called everyday and only to realise that the order was placed again. I am now still without internet. Every consultant I've spoken to promised to call back and since then I have received no calls or confirmation of anything. THIS IS SHOCKING SERVICE AND TO PROVIDE ANONCOMING CLIENT WITH THIS TYPE IF INCONVENIENCE IS OUTRAGEOUS!! I am yet to establish whether or not I will obtain an Internet connection any time soon as I have no idea what is or has happened to my order!