Shocking Service

I ordered 4 new adsl accounts at 11:00 this morning. They took my money from my credit card immediately. I then immediately sent a copy of my ID book as requested. I have since sent it 8 more times but nothing is good enough for them it seems. It is now 17:28 & I can still not use my accounts. At this point, all I want to do is cancel my accounts so that I am not billed for the month on Monday but there is no way of doing this myself so I am forced to call the callcentre again where I have been on hold for 20 minutes so far. This is the worst service I have ever received from anyone. I wouldn't recommend this company to my worst enemy!