Shocking service

Shocking service. 8 days without internet. Not a single person on any of the multiple calls listens to what the actual problem is. Absolutely ridiculous set up from Vumatel at the house we moved into and have requested a technician from day 1 to come review and fix with absolutely NO assistance in the matter. Never get called back. "Logging a ticket" and "Escalating" mean literally nothing as nothing happens. I have to keep phoning or nothing will happen (nothing happens regardless) and have to waste my own airtime and data because they fail to put customers first and have no idea what good service delivery means.