Shocking service

I have experienced absolutely shocking service from Afrihost. We have been without internet connection from the 1st of April solely due to a mistake on Afrihost side. We have contacted them many times, just to be told we will be phoned back or sorry we can't help.

We signed up for fibre additionally due to them shutting off our ADSL a month too early. We were willing to pay the extra just to ensure we have connection. After no response we enquired about installation just to be told it wasn't available as advertised. Now they want me to order new ADSL in the interim, unfortunately when alerted to fibre availability, the Telkom line was cancelled along with the ADSL effective end April.

With no remorse, solution brought forward or any sense of urgency I have been raked along for two weeks in phone calls and messages between staff and I am sick of waiting.