PK
Pierre K
1 reviews | Active since Jul 2011
22 Jul 2015, 11:22
Shocking Service
I have been calling AfriHost for nearly a month regarding my Telkom line which they manage a service which i pay them for to avoid dealing with Telkom myself. My first ticket (AH***) was open for 11 days after which they said they want to close the ticket and give me a new \escalated"ticket as this will improve the speed for resolving the issue. They then gave me my wonderful new \""escalated\"" ticket (AH***) and after a day or so a Peter from Telkom phone and said he will be sending a technician asap"
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Afrihost.com's replyOfficial
22 Jul 2015, 20:48Hello TurgoN,
We are currently working with our Telkom Team to determine an estimated time of arrival for the Technician that has been assigned to your currently open Fault.
Unfortunately due to the high-workload that the Telkom Technicians are under in your area, we have not been able to receive a specific ETA from Telkom, but we have submitted a request to our Telkom Service Manager and this should ensure that you receive an update and feedback as soon as possible.
If you have any further questions or queries with regards to your above issue, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
We are currently working with our Telkom Team to determine an estimated time of arrival for the Technician that has been assigned to your currently open Fault.
Unfortunately due to the high-workload that the Telkom Technicians are under in your area, we have not been able to receive a specific ETA from Telkom, but we have submitted a request to our Telkom Service Manager and this should ensure that you receive an update and feedback as soon as possible.
If you have any further questions or queries with regards to your above issue, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,
Afrihost.com's reply22 Jul 2015, 20:48
Official
Hello TurgoN,
We are currently working with our Telkom Team to determine an estimated time of arrival for the Technician that has been assigned to your currently open Fault.
Unfortunately due to the high-workload that the Telkom Technicians are under in your area, we have not been able to receive a specific ETA from Telkom, but we have submitted a request to our Telkom Service Manager and this should ensure that you receive an update and feedback as soon as possible.
If you have any further questions or queries with regards to your above issue, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
We are currently working with our Telkom Team to determine an estimated time of arrival for the Technician that has been assigned to your currently open Fault.
Unfortunately due to the high-workload that the Telkom Technicians are under in your area, we have not been able to receive a specific ETA from Telkom, but we have submitted a request to our Telkom Service Manager and this should ensure that you receive an update and feedback as soon as possible.
If you have any further questions or queries with regards to your above issue, you are most welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,