Shocking service

I have been trying since January this year to have fibre installed in our church manse. I was sent an email saying that the team would be there to install on 17 February. The router had already been delivered by then, for which we had to pay a delivery fee. The person in charge of the installation told me when he arrived that he was unable to install the fibre at the church because the fibre was not live, and that he had reported it and it would be sorted out the following week. Since then, I have had to make endless phone calls or send emails to Afrihost to find out why nothing further has happened, but no-one is able to help me. All I am hearing is excuses, and promises are being made that the problem has been escalated to Vumatel, but, the bottom line is that, 3 months later, we are still waiting for someone to do something concrete about providing the church manse with fibre. This is not good service! In fact, there is no service at all . . .