Shocking service

I am subscribed for a data package with the "PLUS" option included. Why is it, that my PLUS is never activated, I have to spend every month trying to sort is out. I have no phones connected but 1GIG is already used on my package (I am at work so I am not using the data) and when I contact, I get asked: Are you sure you are subscribed and you did not cancel, to which I reply - WHY would I call if I cancelled it, and I then get put on hold by their arrogant and completely *********** call centre person to a department that cannot assist me at all. This cost me a minimum of 10 minutes out of work and on my cellular phone. And when one emails GIAN who is supposed to be the CEO, he flat out ignores the emails and nothing gets sorted????? How does this company even exist?