SHOCKING NON SERVICE CHARGED FOR WITHOUT HELP

Good day > > I am completely upset with the lack of Service we have received from Afrihost. We still have no internet, for a period of 19 days now, after letting Afrihost know of my relocation in the middle of January.

On Thursday 13th February, Frogfoot had to install a new line, but yet it is still not working. I have been calling in 19 days to Afrihost. We have reconfigured the line manually, telephonically how many times, we have tried a new router. Nothing and NO SERVICE. MY ACCOUNT WAS DEBITED AGAIN ON SATURDAY BUT WE HAVE NO ACCESS TO ANYTHING.

I WAS EMAILED BY THEIR COMPANY BY A PERSON CALLED SHAPIRO THAT A TECHNICIAN WOULD COME OUT AND TO DATE, NO TECHNICIAN.

I GET PROMISED CALL BACKS AND ABSOLUTELY NOTHING FROM AFRIHOST OR FROGFOOT

WE CANT HAVE ACCESS TO OUR TV. WE HAVE TO BUY DATA EVERYDAY AND THEN AFRIHOST TAKES MONEY OFF MY ACCOUNT AND CANT PROVIDE A SERVICE.

I AM COMPLETELY APALLED.