Shocking -non existing service

Afrihost came highly recommended to us. I signed up via their website, received a Client Zone e mail to welcome me. After not hearing from them for a week, I decided to call to be told that I don't even exist on their system ?? After sending the ID copy in, I received 3 e mails from different consultants welcoming me to Afrihost and that I was now live. I contacted them to say this was not possible as nobody had come through to our premises. I was then informed that my husbands Id has been linked to a different person and account . I asked to speak to a Supervisor who was going to call me back. Never did, a few days later again. No call back. No one has even bothered to contact me , 2 days Iater AGAIN, I hung on endlessly and called them. The lady asked me for all the correspondence and promised to get back to me . NOTHING !!!!!!!!!!!! and no one seems to know what is going on. Its been a joke to say the least. 3 weeks later, shambles, no calls,no connection ,no anything. And a chance of receiving bills from another person now connected on my husbands ID I am beyond frustrated, irritated and this is Afrihost that was recommended to me ?? Never again !!!!