Shocking Lack of Assistance from Afrihost

I have been a customer of Afrihost for several years and this is now coming to an end. I am looking for a different service provider, it is clearly time to make a move. We have had no internet for over 2 weeks now. Multiple calls, reports escalations, promises etc and still no internet and no one has bothered to actually come out and check what the problem is. I am told it has been reported to Openserve over and over, then it has been escalated over and over with no contact from Openserve. We are told that there is nothing wrong with the line. I realise that Openserve is their service provider, but Afrihost is the one getting almost R1000 per month from us so I expected them to care to solve the problem.We are on ADSL because there is no Fibre available on our block and yet it seems that it is the ADSL which might no longer be available. So we are totally in the dark as to what is happening. I am told that I can call after hours when I get home from work and that the whatsapp helpline is open until 19h30, however this is not the case. I get an automated message that they are closed. And when I call, there is a recording saying that the phone lines are closed. They promise amazing service and internet joy, but it seems that this is no longer the case. And of course in the middle of having no internet and having to buy data to do my work, the Afrihost debit order comes off my account promptly. I am not someone to complain, but I feel that I am being totally ignored and this might be the only way to get some help.