Shocking Internet service, i.e. No Internet at all

Following an adsl line speed upgrade, we reported that the line had stopped working altogether. Since Monday until today, Friday, we have tried every day to have this sorted out. Afrihost technicians seam to have no idea why this line is not working and just shift the blame to Telkom. We have even been to the trouble of buying a new modem and being walked through all the settings, yet still no internet. It took 2 days for Afrihost to log a fault with Telkom! <br> We requested a line speed downgrade to see if this would help. That was 4 days ago and still nothing has happened with that. <br> We pay a premium for internet connectivity and yet still have to contend with exceptionally poor results. If I could, I would just cancel this service, but I'll be charged for the next month and that would mean paying double with no guarantee that the next ISP will be any better. <br> Next stop will be consumer protection act!